After rising to the challenge of 2020, Quinta da Marinha has brushed up on a few personal service touches as it prepares to make the most of 2021 and beyond.

The five-star hotel, in Cascais, Portugal, underwent a €5m overhaul of all 198 bedrooms, many communal areas and updated décor throughout as it celebrated its 20th birthday earlier this year. But those celebrations were cut short just a month after the relaunch by lockdown and the enforced three-month closure between March and June.

As it was for so many in the tourism and hospitality industry around the world, it was a huge challenge to face. But Quinta da Marinha grasped the opportunity to further improve their already outstanding service – with extra focus on staff training and adding some finer details to make any stay a little more memorable and comfortable.

And that attention to detail, has even come down to personalised toothbrushes for guests.

Quinta da Marinha sales director, João Pinto Coelho, said: “This year was super-difficult in so many ways and we know we were not alone in this respect. But we are confident and ready for 2021.

“There were also a lot of false expectations about how quickly things would recover and we had to make a lot of tough decisions. Sadly, that meant we lost some staff but we’re hopeful we may be able to re-hire some of those in the spring.

“But having fewer clients gave us an opportunity to provide even better service and turn those clients into brand ambassadors of the future.

“We’ve devoted a lot of time to staff training, we’ve introduced mobile phone room access technology and we’ve even now added personalised toothbrushes for every client in their room. These seem like small details but they all add up to an improved guest experience.”

Quinta da Marinha is already highly-regarded as it showed by earning the number 36 position in the updated version of Golf World magazine’s rankings of the ‘Top 100 Resorts in Continental Europe’ – and number five in the top resorts for families.

A 30-minute drive from Lisbon in stunning Cascais, Hotel Quinta da Marinha is part of the ‘Great Hotels of the World’ portfolio, with its Robert Trent Jones-designed par-71 golf course offering outstanding views over the Atlantic Ocean and the Sintra Mountains.

Aside from the hotel investment, the practice facilities have also benefited from a major upgrade in recent times and the introduction of electric golf bikes.

For more information and reservations, email: reservations@quintadamarinha.com or phone (+351) 214 860 141.

ENDS

• The Onyria Golf Resorts group is part of the natural evolution of a project that began around 25 years ago. The group was created to undertake the integrated management of resorts, villas, hotels, golf courses and restaurants. 
• Onyria Golf Resorts is a family enterprise and began in 1985, with the acquisition of a plot of land in the Quinta da Marinha, Cascais. 
• Current and future touristic investments include various projects which are always situated in the most privileged locales: exquisite locations devoted to relaxation, but with the added advantage of always being close by to urban centers. 
• High-resolution imagery of Quinta da Marinha can be downloaded from here.

For further information please contact Steve Wilson on 0044 (0)1730 711920 or email steve@theazaleagroup.com